About Product Fulfillment Solutions

Led by co-founders Jason Martin and Bill Coy, Product Fulfillment Solutions (PFS) is built on a simple principle: it’s not about us, it’s about YOU – your brand and your products. We’re passionate about what we do because we know it helps your business grow. Think of us as your behind-the-scenes partner, making sure every order gets to your customer quickly and correctly.

At Product Fulfillment Solutions, it’s not about us, it’s about you, your brand, and your products.

Who We Are

We’re a team of dedicated fulfillment professionals based in Cincinnati’s bustling logistics hub. Jason and Bill have brought together people who love solving problems and streamlining operations. We might be tech-forward and process-driven, but we also believe in old-fashioned values – like working hard, caring about quality, and treating customers (that’s you!) like family. When you work with us, you’ll notice our team’s passion and expertise fueling innovative, efficient solutions for your fulfillment.

Co-founders Jason Martin and Bill Coy of Product Fulfillment Solutions, standing confidently in business attire, representing dedication to quality and efficient fulfillment services.

What We Do

In short, we pick, pack, and ship your orders so you don’t have to! With decades of industry experience, we handle all phases of the supply chain cycle – from the moment your inventory arrives at our warehouse, to the moment your customer opens the box. We customize every aspect of our service to fit what you need. Got a unique product or special request? We love the challenge. Our goal is to provide exceptional, tailored fulfillment so you can pour your energy into marketing, product development, and scaling your business.
Fulfillment is more than just putting stuff in boxes. It’s about delivering to your customers on time, exactly how you intended. We take that responsibility seriously. Every order that leaves our facility is a reflection of your brand, and we strive to make it a positive one.

Why We’re Different

We often say we’re “problem preventers”. With our experience, we try to anticipate issues before they happen. We’re always improving processes, doing quality checks, and asking “how can we do this even better?” And if despite all efforts something does go wrong, you can count on us to jump on it and make it right, fast. We don’t play blame games or hide – we solve it, aligned with your business goals, and learn from it.

Also, we practice what we call Right Pricing. That means you only pay for the services you need. We don’t bundle in unnecessary fees or charge for fluff. If you don’t need a certain service, why should you pay for it? We’ll conduct time and workflow studies for new products or processes to find the most efficient (and cost-effective) way to handle them. It’s a win-win: you save money, and we operate smoothly.

Our team is hyper-responsive. You have a question or an urgent request? We’re on it. Orders placed by 8 a.m. are shipped out the same day – that’s our standard. Our order accuracy rate is 99.98%, so mistakes are incredibly rare. We want you to sleep easy at night knowing your fulfillment is in good hands.

Our Culture and Promise

When we jump on a sales or onboarding call with you, you’ll notice something: we’re warm, friendly, and maybe a bit informal. We like to treat our clients like close friends. That’s genuinely how we feel – we’re all working towards success together, so why not enjoy the relationship? You’ll find our team members caring about your business and celebrating your wins. We live by the golden rule: treat others how you want to be treated. For us, that means being honest, working hard, and going above and beyond regularly.

Every day we remind ourselves that your trust in us is earned, not given. We’re grateful for every client we have, and we show it by delivering great service. When you partner with Product Fulfillment Solutions, you’re not just getting a vendor – you’re gaining a reliable partner who truly cares about your success. We’ll handle your brand with the same love and attention as you would.

We’d love to hear more about your business and how we can help you succeed.  Whether you’re aiming to be a $15 million company in three years (we believe you can do it!) or you’re just launching your very first product, we have the bandwidth, expertise, and genuine enthusiasm to support you every step of the way. And if there’s ever more work than our current team can handle, Jason and Bill are ready to invest in more hands or even cutting-edge tools (like AI assistance) to ensure we keep delivering top-notch service.

Looking Forward

So that’s a bit about us. The next step is about you. What fulfillment challenges are you facing? What goals have you set that we can help you reach? Let’s chat – we’re excited to become your trusted fulfillment partner and turn those challenges into successes.

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